V98 takes your privacy seriously. This page clearly explains what information we collect, why we collect it, and how we keep it secure.
V98 is an internationally operated online Sports Betting and gaming platform. By using our website or mobile application, you fully agree to this privacy policy. This policy explains what types of information we collect, how that information is used, and the steps we take to protect it.
This privacy policy applies to all digital services provided by v98 — including the website, mobile app, customer support channels, and all related services. It takes effect as soon as you access our platform or create an account.
We believe transparency is the foundation of trust. That's why this privacy policy is written in clear, plain language — so you know exactly what we do with your data. No hidden terms, no confusion buried in legal jargon.
V98 collects two types of information — data you provide directly and data generated automatically while you use the platform. Details are provided below:
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Identity Information | Account Creation & KYC Verification | Yes |
| Contact Information | Security Alerts & Support | Yes |
| Payment Information | Deposits & Withdrawals | Yes |
| Device Information | Security & Fraud Prevention | Automatic |
| Cookies | Experience Improvement & Analytics | Partially Optional |
V98 uses your personal information only for specific, legitimate purposes. We never use your data beyond what is required. A full list of how we use your information is provided below:
V98 uses cookies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small data files stored in your browser.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
V98 uses industry-leading security technology to protect your personal and financial data. Our security framework is regularly tested and audited by independent third parties.
As a v98 member, you have a number of rights regarding your personal information. We fully respect these rights and are committed to helping you exercise them.
If you'd like to know what information we hold about you, submit a request. Full details will be provided within 30 days.
If any of your information is incorrect, you may request a correction. Our support team will verify and update it accordingly.
Upon account closure, your data will be deleted within a specified period, except where retention is required by legal obligation.
You may request an export of your data in a commonly used format.
In certain circumstances, you may request that processing of your data be temporarily restricted.
Opt out of marketing communications at any time, no questions asked.
V98 strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect personal information from minors. Age verification is mandatory at the time of registration.
If we become aware that a minor has created an account on our platform, that account will be immediately closed and all associated data will be deleted. If you believe a minor is using our platform, please contact our support team.
V98 only retains your data for as long as necessary. The table below outlines our data retention policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 years | Financial Regulatory Requirements |
| KYC Documents | 5 years | Identity Verification Law |
| Support Contact | 3 years | Service Quality Improvement |
| Cookie Data | 30 days – 2 years | By Cookie Type |
| Marketing Preferences | Until opt-out | Contact Management |
Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked to you.
V98 may update this privacy policy from time to time — when new services are launched, laws change, or our data processing practices are revised. For significant changes, we will notify you by email or via a notice on the platform.
The date of each update will be shown at the top of this page as "Last Updated". Continued use of the platform after any changes indicates your acceptance of the updated policy. If you do not agree with the changes, please contact our support team to close your account.
We don't just promise to protect your data — we take real, effective action to do so.
Every transaction and piece of personal information is protected with 256-bit SSL encryption — banking-grade security.
Our clear policy: your data will never be sold to advertisers or data brokers.
View, update, or delete your information at any time. Your data belongs to you.
Our privacy policy complies with international data protection laws, ensured through regular independent audits.
We only collect information that is genuinely necessary to provide our services. No excess data is collected.
Our Bangla-speaking support team is always available to handle any privacy-related questions or requests.